Review recordings after an interruption

Follow along in Desktop. Recorded in the product with illustrative content. Use the player controls to pause, replay or view full screen. Captions describe the on-screen actions.

Before you start

Keep the original recording data on the computer until you have verified an exported copy.

Reopen the production computer

Open Pulpit Desktop using the same church account and device that made the recording. Do not clear application storage or delete recording files while you are trying to recover the session.

Inspect saved recordings

Open Live Dashboard and find Recordings on disk. Review the sessions listed on this device. Identify the recording by its time and details. Check the reported state and any available saved segments before choosing a recovery action.

Export available data

Choose Export original or Repair and export for that recording. Let the operation finish and keep the original segments until you have checked the result. An interrupted recording may end before the intended service finish.

Verify the file

Play the export from beginning to end, including audio and the final section. Save a backup in a separate location. If the app reports missing data, preserve the remaining files and record the error details for support.

If you need a hand

Repair cannot recover frames or audio that never reached disk. Do not describe an incomplete export as a complete service recording without reviewing its actual duration.