Update your billing contact

Follow along in Web. Recorded in the product with illustrative content. Use the player controls to pause, replay or view full screen. Captions describe the on-screen actions.

Before you start

Open Billing

Open Owner Settings and Billing. Check the church and current plan shown at the top of the page. Contact details belong to the active organization, so confirm you are editing the intended church account.

Update the contact fields

Enter Billing contact name, Billing email and Billing phone. Use an inbox monitored by the person responsible for church software. Avoid relying on a volunteer’s temporary personal email if another person will manage the account later.

Review the remaining details

Review the billing details and currency displayed by the form. Changing contact information is separate from changing a subscription. The current interface states that online payments are unavailable; editing these details does not charge a card.

Save and confirm

Save the billing details and wait for confirmation. Reopen the page to check that the email and phone were saved correctly. Keep your own records of the person responsible for renewing or discussing the church’s plan.

If you need a hand

If the save control is unavailable, ask your church owner to review your billing permissions. Do not enter card details into a contact or notes field.